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FAQ
About the Site
How secure is WorldPay?

WorldPay uses state of the art security tools and techniques, both proprietary and unique, to ensure that seller and shopper are protected against what is nowadays a virtually non-existent risk. WorldPay systems also have inbuilt system redundancy and fault tolerance, to provide with a virtually uninterrupted service 24 hours a day, seven days a week. WorldPay systems have evolved over many years and throughout the history WorldPay have continuously sought and gained bank approval for their systems. by using industry standard SSL, Thawte and WorldPay's unique encryption system, all the card details are encrypted before they reach the WorldPay system. What happens is when a shopper fills in the payment form and clicks the 'Submit' button, their details are not sent straight-away. Instead a secure link is set up between the shopper's browser and WorldPay producing a private/public encryption code which then wraps the transaction details before leaving the shopper's premises.

 
Worldpay is not able to process my credit card. How else can I pay?

If you are having problem making the payment through Worldpay we recommend you try and use a different Credit or Debit Card.

 
I do not have any debit or credit card

We would recommend you try and get your friend or family to make payment on your behalf.

 
Can I get a refund?

Under certain circumstances, refund may be given at the discretion of the management. Once the online examination has been attempted, no refund will be given.

 
What happens after I made the payment?

99% of the time you can log into online examinations page straight away and start practicing. But in an unlikely event of a communication breakdown between our servers and payment gateway (the bank), it might take up to 24 hours for your payment to be processed manually. Please log out and log back in to start practicing. You can also call us if you have problem activating the account.

 
I have registered and paid. What happens next?

Please add this site to your favourites. This will help you to come back to our site easily and if you come to our site using the search engines (e.g. Google, Yahoo etc) you will not find the log on page. Click here to add to your favourites.

 
How do I start practicing?

Log on to the website by putting in your username and password (your password is case sensitive) and then click sign in. Then click on the go to online test button on the left of the window.

 
I cannot find anywhere to log in?

When you search Google/yahoo to find our web site you will not find the link to log in page. You have to close all your browser windows and open a new browser and type www. in the ADDRESS BAR (not SEARCH BAR). Please click on the link to add to favourite for future reference and easy access. Google search in only for new registrants and regular visitors are advised to add our address to their favourites.

 
I am having difficulty logging in?

Please make sure you are using the correct Username and Password. Password is case sensitive and If you have forgotten your password, you can either go through the forgot password option in the log in page or write to us to remind your password (make sure you send us your Username in your mail).

 
I am getting error message every time I go to online examination?

Our website is 100% compatible with the Internet Explorer version 6 or above. You might experience some problem with other browsers and we strongly recommend you use IE6 to access our website. You can install or upgrade to IE6 free of charge from Microsoft. Now you can also use Firefox to access our online test.

 
Practice questions times out as soon as start practicing. How do I enable cookies in AOL?
Please enable cookies in your browser. AOL customers please refer to the site below to find how to enable cookies in different versions of AOL.
http://webmaster.info.aol.com/cookieguide.html 
How many questions are there in a single test?
20 
How many questions are there altogether?
Over 600 
How many practice tests can I take online?
You can practice as many times as you can for the number of days you have subscribed. 
Will I get the same questions every time?

No. The questions will vary from one exam to another. But after completing all the questions you will get the questions you have answered in earlier exams.

 
How will I know if I have answered / gone through all the questions?
You will starting to get the questions you have answered previously. 
Will I be able to view answers once I finish a test?

Yes. Once you finish the test you will be taken to the answer page where all the questions and correct answers and your results are displayed.

 
Can I extend my membership?
Yes. By making appropriate payment, your membership can be extended. 
Can I expect the same questions in the real exam?

NO. These questions you practice on our website are prepared by us and very similar to the ones you will get in your real exam.

 
Can I pass the exam by just practicing the questions in this website?
We do recommend reading the Becoming an Australian Citizen guide published by the government. 
Is the test only available in English?
Yes 
About the Australian Citizenship test
Who need to take this test?

Most people applying to become Australian Citizen need to take this test.The following persons are not required to sit a test:
• those who lodged their citizenship application before 1 October 2007, or
• those aged under 18, or
• those aged 60 and over, or
• those who suffer from a substantial impairment or loss of hearing, speech or sight, or
• those who can provide specialist medical evidence of a permanent physical or mental incapacity       which means you are not capable of understanding the nature of your application, or
• those who were born to a former Australian citizen, or
• those who were born in Papua before 16 September 1975 to an Australian citizen born in Australia as currently defined, or
• persons who are stateless and were born in Australia.

 
Where can I take the test?
You can take test in the Test Centres 
How much does the test cost?
Nothing. 
What is the pass mark for the test?
60% (12 questions out of 20 including 3 mandatory questions) 
Do I need to prove my English even after passing the test?
No. Anyone passing this test will assume to have enough English knowledge. 
Where can I find more information on applying for Australian Citizenship?

http://www.citizenship.gov.au